Technical Program Manager - Hardware & Manufacturing
Pronto, San Francisco, CA +1
The role
The Hardware & Manufacturing TPM owns the queue where onsite hardware and QC issues meet engineering — the seam between the build floor (OEM production lines, upfit partners, kitting) and the teams that own the design. This role triages incoming hardware issues across active builds, on-road transport truck kitting and off-road mining kit installs alike, decides what escalates and to whom, and owns inventory issues before they hold up a build.
Today those reports land in a shared channel with no consistent triage, so a cosmetic issue and a line-stopping one compete for attention in whatever order they arrive. This role replaces that with a single owned queue.
What you need
- Hands-on hardware, manufacturing, or field-ops background — has worked the floor, not just reviewed reports about it.
- Comfortable as the triage point between site or build partners and engineering: thick skin, high urgency, able to make a prioritization call with incomplete information.