Designated Services Engineer

Pure Storage, Melbourne, Australia +1

The role

As a Designated Services Engineer (DSE) focused on FlashArray, you will serve as the single, dedicated technical anchor for high-value enterprise accounts utilizing our Business Critical Services. Moving beyond a shared support queue, you will directly own customer relationships and complex end-to-end technical outcomes for Pure's flagship FlashArray platform. In close partnership with Support Account Managers, Technical Support Engineers, and Engineering teams, you will drive operational excellence, maximize system availability, and ensure clients achieve peak performance from their storage environments.

What you will do

Own Dedicated Customer Outcomes:

What you need

FlashArray & Enterprise Storage Expertise: 5-10 years of experience in deep technical mastery of enterprise block storage architectures (SAN, Fibre Channel, iSCSI, NVMe-oF), Linux/Windows operating systems, and core networking protocols (TCP/IP, DNS, routing).
Advanced System Troubleshooting: Proven ability to investigate, isolate, and resolve complex issues surrounding FlashArray replication, capacity, availability, and performance under pressure.
High-Touch Stakeholder Communication: Outstanding verbal and written English communication skills, with the emotional intelligence required to manage high-stakes customer relationships and de-escalate sensitive incidents effectively.
Autonomous Execution & Ownership: Strong analytical problem-solving skills with the self-direction to manage competing priorities independently while fostering collaborative relationships across global teams.
Travel Flexibility: Willingness and ability to travel 5–10% on customer sites as needed for account alignment, critical escalations, or reviews.
We are primarily an in-office environment and therefore, you will be expected to work from the Melbourne office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

What you can expect from us

Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

Designated Services Engineer

The role

What you will do

Designated Services Engineer

The role

What you will do

What you need

What you can expect from us

Our commitment to a strong and inclusive team

About Pure Storage

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