What you will bring
- 10+ years of software engineering experience, with significant depth
designing and architecting large-scale distributed systems and production platforms.
- Proven experience architecting and shipping AI/ML or Generative AI systems
into production, with meaningful ownership of architecture, technical decisions, and outcomes.
- Strong knowledge of modern AI system architecture, including agentic systems,
orchestration, tool use, retrieval-based architectures, conversational AI, or intelligent workflows.
- Deep distributed-systems expertise across APIs and service boundaries,
event-driven systems, data and state management, scalability, resiliency, latency, and observability.
- Hands-on experience integrating AI into complex production environments,
connecting models and agents with enterprise knowledge, APIs, tools, workflows, or transactional systems.
- Technical depth that extends from architecture into implementation, with
experience using prototypes, reference implementations, technical
investigation, and design or code reviews to validate important decisions.
- Cross-organizational technical leadership, with experience setting direction
across multiple engineering teams and influencing senior engineers and cross-functional partners.
- Strong engineering judgment when balancing quality, safety, security,
performance, operational complexity, and cost at significant scale.
- Experience with Customer Experience, Customer Service, contact center
technology, conversational AI, or voice/IVR platforms is valuable but not required. Specific model providers, vector databases, and agent frameworks will continue to evolve. We value strong architectural fundamentals, production experience, curiosity, and the ability to evaluate emerging technologies and apply them to complex engineering problems.
Additional Details
The base pay range for this position is expected in the range below:
$156,800 - $255,300
Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Remote roles are not eligible for U.S. visa sponsorship.
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