- Hire, lead, coach, and develop managers, team leads, and support engineers; set clear expectations and address
performance issues promptly and fairly.
- Build succession plans, technical and leadership career paths, and cross-product capability so the region is not
dependent on a small number of experts.
- Strengthen the Hyderabad Support hub through disciplined hiring, onboarding, employee development, retention,
and an inclusive high-accountability culture.
- Partner with People, Finance, Workplace, and local leaders on workforce planning, employee matters,
compensation input, and office operating needs. Product Quality and Continuous Improvement
- Partner with Engineering and Product on defects, product-quality trends, release readiness, problem
management, and long-term fixes for recurring customer issues.
- Improve knowledge management, self-service, case quality, and support workflows across the region.
- Drive responsible adoption of AI-assisted support and automation, with attention to accuracy, customer data,
security, and measurable outcomes.
- Represent the region in global Support leadership and contribute to common processes, tooling, metrics, and
strategy across all product lines.
- Lead regional change for Atlas 2, including the move from product-aligned management to regional ownership
and changes to support delivery enabled by AI.