Key Solutions Architect, Prompt

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

• Deployment Support: Assist with (and increasingly own) onboarding and deployment milestones, timelines, and technical deliverables for a book of accounts.
• Technical Guidance: Serve as the day-to-day point of contact during implementation, providing guidance on integration setup, security configuration, and platform best practices, with senior support for complex architectural questions.
• Relationship Management: Build relationships with customer technical stakeholders; communicate status and risks clearly and proactively.
• Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to help drive issue resolution and align on customer outcomes.
• Customer Advocacy on Escalations: Stay informed on Support-led escalations affecting your accounts and represent the customer's interests internally.
• Enablement & Content: Contribute to and help maintain technical resources, training materials, and enablement content.

What Skills and Knowledge Will You Bring?

• 5–7+ years of experience in enterprise software (cybersecurity strongly preferred), in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar.
• Proven experience managing complex deployments and technical engagements across large enterprise accounts.
• Strong technical background in cybersecurity, endpoint protection, and IT/security architecture.
• Knowledge of Windows, macOS, Linux, and containerized environments, including Kubernetes.
• Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.
• Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders.
• Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce).