Technical Success Manager

The role

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

What you will do

Act as a technical resource supporting Customer Success Managers and our Customer Community with customer inquiries and requests, including questions raised in Community groups and the shared mailer inbox.

What you need

4 to 5 years of prior experience in enterprise software company roles such as support, training, or professional services.
2 or more years of experience in a cybersecurity role.
Proven ability to understand complex security and technical challenges, advise on cybersecurity best practices, and translate technical product value into demonstrable business impact.
Knowledge of security technologies, architecture, and operations, and experience advising customers on best practices.
Knowledge of threat handling, incident response, and SOC operations.
Proficiency in Windows, macOS, and Linux operating systems, as well as containerized environments.
Experience supporting Community environments or engaging with customers virtually.
Experience working with customers on technical engagements or solutions, including identifying customer requirements.
Experience developing technical content or materials.
Willingness to develop and implement a strategic program around technical enablement.
Ability to thrive in a multitasking environment, adjust priorities on the fly, and meet tight deadlines while remaining organized and detail-oriented.
Cross-functional excellence, with a track record of getting teams to work together on complex operational goals.
Strategic and creative thinking, with well-developed problem-solving and analytical skills.
Alignment with the core values of SentinelOne: Trust, Accountability, OneSentinel, Relentlessness, Ingenuity, and Community.
Experience in the IT or cybersecurity industry, especially endpoint security (host-based agent), identity, cloud, and SIEM security solutions, is preferred.
Training and enablement delivery experience is preferred.
Experience providing support or engagement to customers with a focus on technical adoption is preferred.

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Technical Success Manager

The role

What you will do

Technical Success Manager

The role

What you will do

What you need

Equity & Rewards

Time Off & Wellbeing

Insurance & Financial Security

Work Perks & Flexibility

Wellness & Lifestyle

About SentinelOne

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