Founding Software Engineer, AI Support Systems
Broccoli AI, Lehi, Utah
The role
We're looking for an AI-first builder to transform how we deliver customer support at Broccoli AI.
You'll own customer support experience and build the AI workflows, systems, and documentation that help us resolve customer issues faster and more effectively. You'll work closely with our Technical Support team, Customer Success and Product Engineering, to build tools and automate workflow, improve how our AI troubleshoots customer issues, and build a knowledge base that delivers accurate, helpful answers.
This is a hands-on role for someone who wants to use technical skills to impact directly how a world class technical support team works. You'll identify recurring customer issues, build and improve AI-powered solutions, and use support data to identify opportunities to improve the customer experience.
You'll report to our Head of Customer Success and partner closely with teams across the company.