Data Analyst

This team is the bridge between our data and our customer-facing organization. Two things sit with us, and they feed each other.

• Answering the data questions nobody else can. A customer’s numbers do not line up with what they see in their own analytics. A metric moved and the account team needs to explain why. These arrive as tickets from across the customer-facing organization, rarely well specified, and closing one means working through the data and the pipelines behind it.
• Making the next question unnecessary. We turn what we learn into automated tooling, agents and AI-assisted products, so those teams get to the explanation and the insight themselves.