Principal Software Engineer (Hybrid in Bangalore)

• Lead the design and implementation of Smartsheet's next-generation architecture, ensuring scalability, security, and performance for millions of global users.
• Define and drive architecture strategy, making key technical decisions that shape the future of the platform.
• Architect and evolve Smartsheet's Identity and Access foundation — spanning authentication, authorization, and identity lifecycle — ensuring it scales securely across enterprise, multi-entity, and regulated environments.
• Craft and drive the strategy for Agentic Identity, defining how AI agents authenticate, are authorized, and are audited across the platform, and establishing identity patterns for agent-to-service and agent-on-behalf-of-user flows.
• Review and guide technical project designs, providing feedback during design review presentations to ensure system resilience and scalability.
• Take ownership of cross-functional technical initiatives, aligning teams around common architectural goals while driving large-scale projects to completion.
• Foster strong technical leadership, mentoring senior engineers and influencing best practices across multiple engineering teams.
• Lead deployment reviews for high-impact projects, ensuring they meet scalability, performance, and security requirements.
• Collaborate closely with product management and other business stakeholders to balance market needs with technical constraints, driving innovation while maintaining technical rigor.
• Drive the strategic integration of sophisticated AI capabilities into complex multi-system architectures, defining patterns and best practices, serving as a thought leader who identifies and leads AI initiatives to address technical challenges and improve productivity across groups.
• Advocate for quality and operational excellence, ensuring systems are monitored, tested, and maintained to meet the highest reliability standards.
• Perform other duties as assigned.

• Proven experience in system architecture and the design of scalable, high-availability systems across multiple programming languages and frameworks (Python, Go, Java, C/C++, SQL).
• Deep, hands-on expertise in Identity and Access Management — including authentication protocols (SAML, OIDC, OAuth 2.x), SCIM-based provisioning, session management, and multi-factor enforcement at enterprise scale.
• Demonstrated experience designing identity strategy for agentic and AI-driven systems — machine identities, delegated authorization, token exchange, scoped agent credentials, and auditability of autonomous actions.
• Deep understanding of distributed systems, event-driven architectures, and microservices.
• Strong experience in leading large-scale architectural transformations, with the ability to influence technical direction across multiple teams.
• Expertise in web application development, data structures, and object-oriented design.
• A track record of mentoring senior engineers, leading them through architectural challenges, and ensuring they grow into strong technical leaders.
• Strong verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences, including senior executives.
• Experience with cloud architectures and infrastructure at scale, as well as database optimization for performance and scalability.
• Demonstrated ability to work autonomously, driving initiatives forward while aligning with business objectives.
• Familiarity with Agile/Scrum methodologies, driving engineering best practices across teams.
• Legally eligible to work in India on an ongoing basis.
• Fluency in English is required.

Get to Know Us

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.

Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we're searching for talented and motivated Principal Software Engineers with expertise in Identity and Access management who are passionate about continuous learning and eager to grow along with us in a fast-paced, innovative environment.