Applicants should meet most of the following qualifications
- Bachelor’s degree or equivalent
- Approximately 3–5 years of relevant experience with ServiceNow, another enterprise workflow platform, or a combination of related education, training, and practical experience.
- Working knowledge of ServiceNow configuration and development concepts.
- Experience with ITSM processes such as Incident, Change, Problem, or Request Management.
- Experience with JavaScript or a comparable scripting language. ServiceNow-specific scripting and Glide API experience may be developed in the role.
- Foundational understanding of REST APIs, web services, authentication, and data integrations.
- Ability to investigate technical issues, document findings, and communicate when assistance is needed.
- Ability to collaborate with technical and nontechnical colleagues.
- ServiceNow Certified System Administrator certification, or willingness to obtain it.
Skills and Working Approach
- Communicates progress, risks, questions, and technical information clearly.
- Accepts and applies constructive feedback.
- Organizes assigned work and follows through on agreed commitments.
- Works collaboratively and respectfully with colleagues from different roles and backgrounds.
- Balances independent problem-solving with timely escalation.
- Demonstrates interest in continued technical and professional development.
At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.
The estimated base pay range for this role is listed below, this is an hourly rate.
$65.52—$81.92 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.