Solutions Architect

The role

This role spans the whole customer journey. Before the sale, you are the technical lead alongside our Sales team, shaping the solution and earning the technical win. After the sale, you stay with the customer and deliver it, owning the hands-on work that turns a signed contract into a working, adopted capability. You own the outcome, not just the design. When a customer asks a question, you answer it.

As a Solutions Architect, you'll develop a deep understanding of Chainalysis' solutions and offerings, explaining complex topics to a variety of audiences in a compelling yet understandable way. You'll directly impact some of our most strategic private sector customers, and throughout all of these activities you'll provide feedback that improves the value and experience customers have with Chainalysis' solutions.

All jobs

Solutions Architect

Chainalysis, United Kingdom

The role

What you will do

Partner with the Sales team as the technical lead, running discovery, demonstrations, and proofs of value, and leading the discussions on value creation and solution development that achieve the technical win
Design customer-specific solutions for the deployment and integration of Chainalysis products, and give guidance on technical challenges ranging from high-level architecture to code implementation
Own the post-sale customer experience end to end, configuring, deploying, and tuning our products yourself rather than coordinating others who do it, and working alongside customer teams so they become self-sufficient
Drive sustained adoption and measurable value, from fast onboarding through to the ongoing work of monitoring usage, reviewing product health, tuning rules and alerts, and intervening when adoption slips
Map customer workflows to capabilities across the product suite, including investigations, compliance, security, and data analysis solutions
Investigate using Chainalysis tooling to a competent standard, tracing, attributing, and analysing on the platform, so you can surface actionable insights and integrate Chainalysis into the customer's compliance and risk workflows
Be the person customers look to for answers, resolving technical, compliance, analytical, and operational questions directly, and owning time-sensitive decisions by validating signals quickly and moving the right matters through the correct escalation path
Communicate and translate complex technical requirements to our Product and Engineering teams, including data gaps such as unclustered or unattributed services that you find in the field
Become a trusted technical advisor to both internal and external customers, identifying business opportunities and substantially increasing our foothold with private sector customers and prospects

We're looking for candidates who have

Worked in or directly with our private sector customer types: banks, cryptocurrency exchanges, payment processors, and blockchain developers
Practical understanding of compliance, investigative, and risk workflows, and can speak credibly from practitioner experience in investigations, compliance, fraud, risk, or security
A technical generalist background, comfortable with REST API integrations and familiar with how data is structured in SQL, and always interested in learning more
Experience of account or customer management for an enterprise SaaS business, including commercial awareness and partnering with sales counterparts on renewals and expansion
The ability to communicate clearly with both technical and executive audiences
Curiosity, fast learning, and motivation to solve difficult customer problems
A collaborative approach and generosity with knowledge
Fluency in English

Solutions Architect

The role

Solutions Architect

The role

What you will do

We're looking for candidates who have

Nice to have

About Chainalysis

Similar jobs at other companies