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Full Stack Engineer, Support Experience (Greater China Support)

Posted pay

Pay not posted

Location: US
Work type: Not given
Level: Not given
Experience: 5+ years
Skills in the job text: AWS
Kubernetes
React
Docker
GraphQL
gRPC
Posted: Jun 30, 2026
Last check: 3 h ago
Job type: Software engineering

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Stripe

About Stripe: funding, hiring and pay

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What you will do

What you'll do

We're looking for full-stack engineers who want to make an impact on the tools and infrastructure that power global customer support at scale. Our team collaborates with many cross-functional teams — from Infrastructure to Product to Operations — to deliver reliable, high-quality systems that support agents and merchants depend on every day. The team is actively expanding its live channels infrastructure to support new messaging platforms, including in Greater China, requiring collaboration with third-party providers in the region.

Responsibilities

Design, build, and maintain full-stack services and infrastructure — spanning both backend systems and user-facing tooling — that support agents around the world rely on to resolve merchant and user issues in real time
Expand and deepen live channel integrations — including voice, messaging, and emerging platforms — across Stripe's global support operations
Debug and solve critical production issues across services and multiple levels of the stack
Collaborate with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes
Collaborate effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues

What you need

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

5+ years of industry software engineering experience
Native Mandarin fluency
Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies
Superb communication skills working with both technical and non-technical stakeholders
Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains
Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users
User empathy and a customer-centric approach to problem solving

Nice to have

Experience building or integrating third-party platform APIs, particularly in the communications or customer support tooling space
Familiarity with real-time communication systems or messaging infrastructure
Demonstrated technical leadership on ambiguous, impactful projects
Good understanding and practical knowledge of cloud-based services (e.g., gRPC, GraphQL, Docker/Kubernetes, AWS, etc.)

About Stripe

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the Organization

Support Experience Engineering builds the technology that powers Stripe's global support operations. Our engineers create the systems and services that support agents worldwide rely on every day to resolve issues for Stripe's millions of merchants and users — at scale, in real time, and across a growing range of channels and offerings.

The Case Resolution Platform team owns the core infrastructure and tooling that enables support agents around the world to do their best work. This includes case routing, live channels infrastructure spanning voice and messaging, machine translation, and integrations that connect Stripe's support stack to the platforms agents depend on.

Read the job posting on the Stripe site

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Source: the Stripe Greenhouse job board. We last checked this job 3 h ago. We first saw it 4 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.

See total pay at Stripe on Levels.fyiBase, stock and bonus, as employees report it.

Company facts

Money raised: $8.6BSum of funding rounds on record
Newest raise: Apr 8, 2024First sale on an SEC filing

Funding records can have errors and can be missing. The company page has the links.

Stripe

Open tech jobs: 278
With posted pay: 5%
Median posted base: $190K–$286K

About Stripe: funding, hiring and pay