What you'll do
You will collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and strongly influencing the product roadmap. You will develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As a subject matter expert, you will scale the broader organization by creating reusable assets and coaching others on complex, high-value opportunities.
The team is looking for an online payments specialist with a proven track record of designing checkout experiences and payment flows for B2C and B2B enterprises. You will engage with Stripe's customers as a thought leader in the conversion optimization space, helping them understand how Stripe Link—Stripe's one-click checkout network—can reduce cart abandonment, improve returning customer conversion, and create a more seamless payments experience at scale.
Responsibilities
- Act as a subject matter expert on Stripe Link to accelerate opportunities globally
- Demonstrate a deep understanding of checkout optimization, network-based authentication, and the business impact of saved payment methods on conversion
- Develop expertise with Stripe's Link integration patterns—including embedded checkout, Stripe.js, and direct API flows—and guide customers through key implementation decisions
- Advise customers on how Link interacts with the broader Stripe platform (Radar, Billing, Connect) to deliver compounding value across their payment stack
- Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team
- Create reference architectures that help customers visualize end-to-end checkout and conversion improvements
- Partner closely with the Payments product sales team on Stripe's most strategic Link opportunities, leading solution strategy and owning key customer relationships
- Partner closely with the Link product team to get early exposure to new features
- Serve as a "Voice of the Customer" internally to drive product and feature request prioritization
- Identify and summarize trends in checkout UX, wallets, passkeys, and network-based authentication, and provide actionable insights to product stakeholders and sales
- Act as an escalation point to drive complex technical issues to resolution with Stripe's engineering team
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
- Approximately 25% travel is anticipated