Principal Product Manager

What You Bring

• 8+ years of product management experience with real observability or monitoring domain background. You have owned products in observability, monitoring, incident response, APM, or a closely adjacent operational-telemetry space. This is a hard requirement.
• Deep, first-hand understanding of the observability surface area including logs, metrics, traces, dashboards, monitors, alerts, and SLOs, and of how engineers and operators actually investigate incidents and decide what to trust.
• Proven ability to run a live, at-scale product, owning the roadmap, health, and competitiveness of shipping surfaces while driving a larger transformation.
• A track record of owning broad, technically deep surfaces and setting direction that other teams build on.
• Familiarity with how AI and agents are changing data interaction, including natural-language investigation, tools, guardrails, and human-in-the-loop action, or the ability to ramp quickly.
• Strong technical instincts around query engines, time-series and trace data, and alerting systems, plus the judgment to know where an AI-assisted experience should replace a manual flow and where depth must stay.
• Strong analytical skills and comfort using telemetry, dashboards, SQL, and usage data to understand adoption, friction, reliability, and cost.
• Excellent communication across technical and business audiences, and the ability to write clear proposals, decision docs, PRDs, and acceptance criteria.
• High ownership and drive to make progress across a large, ambiguous, fast-moving surface.

Must-Have Qualities

• Runs today, builds tomorrow. Keeps a live product healthy and competitive while reinventing it, and knows what to sustain and what to rebuild.
• Deep observability judgment. Understands search, metrics, tracing, and alerting well enough to make hard architecture and tradeoff calls with engineering.
• Operator empathy. Knows what makes an alert trustworthy, an investigation fast, and a recommendation credible enough to act on.
• Governance-minded. Treats RBAC, audit, cost, and approvals as part of the product.
• Sets direction. Defines a vision for a broad area and rallies teams around it.
• Analytical. Uses data to prioritize, validate, and refine decisions.
• High drive and ownership. Pushes through ambiguity across a large surface and drives execution to conclusion.
• Tradeoff thinker. Frames options and recommendations clearly for leadership.

Sumo Logic is hiring a Principal Product Manager to lead how engineers and operators investigate incidents, understand reliability risk, and act on their operational and security telemetry.

The observability category was built around collecting telemetry and giving people tools to navigate it: dashboards, queries, monitors, traces, and alerts. Customer expectations are now shifting. Teams don't just want more dashboards; they want help getting from a signal to a resolution, understanding what's broken, why, what's impacted, and what to do next. As AI agents move into production operations, this role owns how Sumo Logic brings intelligent, agent-assisted investigation and reliability workflows to customers, grounded in evidence, context, and enterprise governance.

This is a senior, high-ownership role. It requires genuine observability domain background. You should have lived in this space and understand how monitoring, troubleshooting, and reliability actually work, combined with the ambition to define a new category of experience on top of it.

Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness—combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges.

Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit www.sumologic.com.

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