Technical Account Manager Architect - Singapore

• Run a regular cadence with 4 to 8 strategic accounts (weekly, fortnightly or monthly, depending on the project), plus quarterly health checks and business reviews, on site where it helps
• Lead onboarding, where the decisions that are hardest to reverse get made: schema and data modelling, table engines, ingestion, migration and query design
• Once customers are live, keep performance and cost on track as they grow, and help them onto new use cases
• Work closely with Support: own escalations for your accounts, with regular case reviews and a direct line into L3 engineering
• Work with the right people for each piece of work: partner with Solutions Architects on new use cases and proof of concepts, and bring in Consulting Engineers for hands-on projects
• Write it down: documented setup and configuration, knowledge base articles and reference architectures that help other customers too

• 5+ years in a hands-on, customer-facing technical role after the sale, whether your title was TAM, solutions architect, professional services, senior support or something else
• Specialist depth in data modelling, query performance and integration on distributed or analytical databases
• Hands-on SQL. You regularly write complex queries from scratch, and tune and debug them yourself
• Experience owning a small book of high-touch enterprise accounts, where you know each customer's architecture in depth
• Hands-on cloud experience (AWS, GCP and/or Azure)
• You've run distributed systems, such as distributed databases, in production
• You explain technical trade-offs clearly, to engineers and to executives
• Fluent English

• Experience with ClickHouse, or with other analytical databases such as Snowflake, BigQuery, Redshift or Druid
• Involvement in open source, as a user, contributor or community member
• A working knowledge of Kubernetes

• You'll be based in Singapore. Travel to customer sites is part of the job, up to 35% of your time, across APJ
• You'll join our APJ Support Services team, alongside Support Engineers and Consulting Engineers
• You'll be part of the on-call rota, about one week a quarter, with time off in lieu if you're paged at a weekend

• A 30-minute call with our recruiter
• A conversation with the hiring manager
• A take-home exercise, designed to take four to five hours, with three working days to complete it
• A 90-minute technical interview with the team: you'll walk us through your take-home, then join a working session where you write and tune SQL live
• A final conversation with our VP of Support Services
• References, then an offer

The working session is without AI tools, so make sure you're comfortable writing queries from scratch. Download open-source ClickHouse and practise: it's free, easy to install, and great preparation.

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.

• Flexible work environment – ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
• Healthcare – Employer contributions towards your healthcare.
• Equity in the company – Every new eligible team member who joins our company receives equity.
• Time off – Flexible time off in the US, generous entitlement in other countries.
• A USD$500 Home office setup if you’re a remote employee.
• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

ClickHouse is the open-source, real-time analytical database behind a lot of today's AI. More than 4,000 companies build on ClickHouse, including Anthropic, OpenAI, Tesla and Meta.