Full Stack Software Engineer, Support Operations

Support Operations Engineering is an engineering function inside ClickHouse’s Support Services organization. We build the systems that decide how customers get help from the moment they describe their problem to the moment it’s resolved. This role will help shape how Support Services, RevOps, GTM, and core Engineering teams collaborate on customers. This is not a tools team. About a third of our work directly supports the support organization. The rest is building experiences and systems that change how ClickHouse works with its customers in more effective, streamlined ways.

You’ll design and build the systems that sit between ClickHouse’s customers and the teams who serve them. The work is varied by design, and you’ll move between problem types as priorities shift:

• Intelligent routing and decision systems. Software that decides where work should go and who should handle it, weighing many signals at once, and is built to adapt as the business scales.