Qualifications
- BS/MS Degree in Computer Science, Applied Math, or an Engineering area
- 5+ years of experience in Software Development, especially in cloud-based applications
- Strong experience with the design and development of web applications
- Strong object-oriented programming skills and experience with cloud databases
- Proficiency with Kotlin, Java, and Spring Boot
- Deep understanding of the design and development of Service Oriented Architecture (SOA, API) and Event driven Architectures
- Experience with microservices architecture, APIs, message brokers (Kafka, RabbitMQ)
- Experience with one or more storage technologies (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch)
- Experience scaling global web applications
- Advocate for automated testing, continuous integration
- Experience working with CI/CD pipelines and Product development
- Passion for producing clean, standards-compliant, secure code
- Be fearless about learning new technologies and technical approaches to application development
- Good written and spoken English
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!
Work Environment and Physical Requirements
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)