- Experience: 3+ years of Solutions Engineering (Pre-sales) experience in an AI, Conversational AI, or SaaS/CCaaS environment (calibrated specifically for a fully autonomous, mid-level SE).
- AI Configuration Skills: Practical, hands-on experience configuring chatbots, voicebots, virtual assistants, or cognitive search tools.
- Industry Domain: 2+ years of related industry experience in Customer Service Software, AI, Workforce Engagement Management (WEM), or Business Intelligence.
- Agility & Drive: Strong self-directed work habits with the initiative, creativity, and self-assurance required to thrive in a fast-paced, high-growth environment.
- Technical Foundation: Bachelor’s Degree in a technical field (Computer Science, Engineering, or similar) or equivalent practical experience.
Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/07/2026.
Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.
Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.
Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!