Product Manager
Temus, Singapore
The role
We're looking for a Product Manager who starts with how people actually work, not with a feature list. You'll partner with our clients to understand their existing workflows in depth, map the service journeys around them, and turn what you learn into products and services that fit the way their teams operate.
This is a hands-on, client-facing role for someone who is curious about messy real-world processes and can translate them into clear priorities for design and engineering.
What you will do
- Dive deep into clients' existing workflows through interviews, shadowing, workshops, and process reviews, and document how work really happens, including workarounds and handoffs
- Map end-to-end service journeys and blueprints, covering customer touchpoints, frontstage and backstage activity, and supporting systems and teams
- Identify pain points, bottlenecks, and opportunities, then turn them into a prioritized roadmap with clear outcomes