What You'll Do
- Ensure System Reliability: Design, build, and maintain scalable, resilient, and highly available systems to support TextNow’s infrastructure and services.
- Automation & Infrastructure as Code: Develop and maintain automation using Terraform, Ansible, and other tools to enable efficient deployment, scaling, and operations of cloud-based systems (AWS preferred).
- Incident Response & On-Call Support: Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime and improve system performance. Conduct post-mortems and implement corrective actions to enhance reliability.
- Performance Monitoring & Optimization: Implement and improve observability tools, logging, and monitoring solutions to identify and mitigate potential system issues proactively.
- Collaboration & Cross-Team Engagement: Work closely with software engineers, DevOps, and product teams to align technical efforts with business objectives and improve system reliability from development to production.
- Continuous Improvement: Identify areas for improvement in architecture, automation, and operational practices. Contribute to the design and implementation of new SRE best practices.
You'll be a great fit if you have
- Experienced in SRE/DevOps: You have 5+ years of experience in an operationally focused role, such as SRE, DevOps, or Infrastructure Engineering, with a deep understanding of reliability, scalability, and performance optimization.
- Proficient with Key Technologies: Hands-on experience with AWS, GitHub, Terraform, Ansible, or similar tools to build and manage cloud infrastructure efficiently.
- Incident Management Expert: You are comfortable handling production incidents, analyzing root causes, and implementing long-term fixes to prevent recurrence.
- Automation & Observability Focused: Passionate about reducing toil through scripting and automation while ensuring robust observability using logging, metrics, and monitoring tools.
- Collaborative & Impact-Driven: You enjoy working cross-functionally with engineers, product teams, and leadership to drive meaningful improvements to system reliability.
The expected base salary range for this role is:
Canada Intermediate: CAD $113,400 - $162,000 annually
Canada Senior: CAD $158,000 – 207,000 annually
Canada Staff: CAD $200,400 – 248,000 annually
Final compensation will be determined based on a number of factors, including skills, experience, location and on-the-job performance. We’re committed to paying competitively to hire and retain high-caliber talent. We recognize that exceptional talent may fall outside of these ranges; we encourage all qualified candidates to apply even if their compensation expectations are outside of the listed range.
This posting is for a current active vacancy.
AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.
More about TextNow
Our culture
We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!
Our values
Customer Obsessed
We strive to have a deep understanding of our customers.