Think of Us, Hybrid, Washington, DC +1
We recognize that candidates may not meet every listed qualification. Research shows that individuals from underrepresented groups are more likely to opt out of applying if they don’t meet 100% of the criteria. If you believe you meet many of the criteria and can succeed in this role, we encourage you to apply — we want to learn about your unique strengths and experiences.
Our team members share a commitment to driving systems change through creative problem-solving, obsessive curiosity, and a love of quickly driving innovative, measurable, and impactful results.
Position Overview
Reports to: Chief Technology & Innovation Officer
Location: Hybrid; Washington, DC (min. 3 days in the office)
Category: Full Time/Exempt
This is the senior design role across Think of Us’ emerging product portfolio. You bring deep product and UX expertise alongside a strong service-design practice, and you lead and do the design work across interaction design, research, prototyping, service modeling, and experience quality.
Your primary focus will initially be ConnectMe, a reimagining of our resource navigation warmline that connects young people and families involved with the child welfare system to the resources and support they need. You will also contribute to the discovery and design of other Think of Us products and initiatives as new opportunities emerge.
You will not have direct reports at the outset, but you will have genuine authority over the quality and integrity of the end-to-end experience. You will go deep yourself where it matters most and help identify where additional internal or external design and research support is needed.
This is not primarily a visual-design role, and it is not a research-only role. You will understand the full journey of young people, families, caregivers, and the staff who support them, across both software and service. You will help ensure that what we build is understandable, trustworthy, useful, and grounded in how people actually experience the child welfare system.
Program leadership retains accountability for program outcomes, service operations, practice standards, safety, and implementation. The Product Lead owns product strategy, roadmap, prioritization, scope, and release decisions. This role owns research practice, interaction design, service experience, human-AI experience, and design quality.
We operate as a modern, AI-enabled product team. We establish clear outcomes, prototype quickly, ship, measure performance with real users, learn, and iterate. Design is a first-class voice throughout that process.
ConnectMe serves people navigating real challenges — youth and families in the child welfare system seeking stability and support. The Lead Product & UX Designer holds the full experience in view: intake that feels human and clear, a CR workbench that amplifies what a good responder can do, and AI that is legible and trustworthy to the people using it. This is the person who grounds every product decision in real user needs and makes the platform measurably better for the people it serves.
Application Instructions
As part of your application, please submit a resume outlining your skills and experiences relevant to this role.
Please note: We do not accept phone inquiries about this position in order to ensure a fair and consistent hiring process for all applicants.
At TOU, we believe that taking care of our people is foundational to the impact we aim to make. Our compensation philosophy is rooted in transparency and a holistic understanding of people’s needs. We believe fair, market-competitive pay is essential to attracting and retaining the exceptional talent needed to achieve our ambitious goals. As a not-for-profit organization, we design our compensation packages—including both salary and benefits—with care and in alignment with our financial sustainability.
The annual salary for this role is $150,000–$180,000. Starting salaries for new hires will be determined based on a combination of the new hire’s relevant experience and market demands.
TOU’S benefits go beyond the basics. They’re designed to support your well-being, growth, and sense of purpose at work and beyond. From comprehensive health coverage to professional development support and meaningful time off, our benefits reflect our commitment to nurturing a workplace where people can thrive, both personally and professionally.
Think of Us (TOU) is transforming the child welfare system into one where young people and families can heal, develop, and thrive. We drive purpose-driven work aligned with meaningful systems change, powered by data and the insights of lived experience. Our focus is on prevention, keeping families strong before crisis, and on building kinship-first systems so children grow up with people they know and trust. Through bold collaborations with leaders and innovators across the public and private sectors — from Presidential Administrations to local providers — we identify leverage points and co-create solutions that re-architect child welfare for the future.
ConnectMe is a warmline and resource navigation platform where Community Responders work directly with help-seekers, including young people and families connected to the child welfare system.
The platform is launching across multiple states. AI already plays a growing role behind the scenes. It can draft an initial assessment and support plan for a staff member to review and refine, suggest local resources matched to a family’s situation, and flag requests that may need urgent attention.
In every case, AI should work in service of the people doing the work. It prepares, assists, and suggests, while people remain responsible for reviewing, deciding, correcting, and acting before information reaches a young person or family.
Because this is sensitive work in a regulated and privacy-protected environment, decisions about how AI appears, what it is allowed to do, where people remain in control, and how trust is earned sit at the center of this role.
Over the coming year, the work will deepen. We will develop better tools for staff who support families, learn more about how young people and caregivers want to share information and reach us during moments of stress, and make careful choices about how AI supports rather than replaces the human relationships at the heart of the service.
You will partner closely with Product, Engineering, Data and AI, and Program colleagues to shape how AI appears in the experience, how people understand and control it, and how we determine whether it is genuinely working.
Think of Us is an Equal Opportunity Employer. We welcome and value applicants of all backgrounds, knowing that diverse perspectives strengthen our work with children, youth, and families. All qualified candidates will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other status protected by law. We provide reasonable accommodations for individuals with disabilities and for applicants’ religious practices as required by law.
UnderstoodNew York, NY +1
$170K–$190K / yr
Posted Sep 3, 2026
OneTrustBengaluru, India +1
Pay not posted
Posted Aug 13, 2026
UpMetricsSan Francisco, CA
$120K–$145K / yr
Posted Oct 13, 2026
US MobileNew York City
$180K–$230K / yr
Posted Jul 23, 2026
KaizenNew York, NY
$170K–$210K / yr
Posted 9 days ago
HG InsightsPune, Maharashtra, India +1
Pay not posted
Posted Sep 9, 2026
Source: the Think of Us Greenhouse job board. We last checked this job 10 h ago. We first saw it 8 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
No one has reported an interview at Think of Us yet. Did you interview there? Add the questions.
This base pay is near the median for senior design jobs in other US places.
We compare the middle of each posted range. This is base pay as posted. The group does not include this job.