Think of Us, Hybrid, Washington, DC +1
We recognize that candidates may not meet every listed qualification. Research shows that individuals from underrepresented groups are more likely to opt out of applying if they don’t meet 100% of the criteria. If you believe you meet many of the criteria and can succeed in this role, we encourage you to apply — we want to learn about your unique strengths and experiences.
Our team members share a commitment to driving systems change through creative problem-solving, obsessive curiosity, and a love of quickly driving innovative, measurable, and impactful results.
Position Overview
Reports to: Executive Leadership
Location: Hybrid; Washington, DC (min. 3 days in the office)
Category: Full Time/Exempt
This is the first dedicated product-management role for the ConnectMe platform, taking over day-to-day product ownership from Executive Leadership.
You will translate Think of Us’ organizational strategy, program goals, user needs, lived experience insights, and technical opportunities into a clear product strategy and roadmap. You will own decisions about what gets built, in what order, why it matters, and what the team will not pursue.
Your primary focus will be ConnectMe, a reimagining of our resource navigation warmline that connects young people and families involved with the child welfare system to the resources and support they need. As Think of Us identifies additional product opportunities, you will also help evaluate and shape emerging ideas without allowing every promising concept to become an immediate roadmap commitment.
We operate as a modern, AI-enabled product team. We define the outcomes we are trying to create, prototype and ship, measure performance in the real world, learn from users and operational evidence, and iterate.
This is not government contracting or build-to-spec work. Our users include Think of Us staff and the children, young people, families, and caregivers they serve. State partners help us deploy and operate our services, while Think of Us retains responsibility for the core product direction and roadmap.
The role requires the seniority to operate with significant autonomy in a lean, high-stakes environment, the technical fluency to make sound tradeoffs with engineers, and the judgment to recognize that not every organizational or operational problem should be solved through software..
Think of Us’ CEO plays an active role in shaping the organization’s strategy and innovation agenda, identifying new opportunities, and setting the ambition and risk appetite for major product investments.
The Product Lead is responsible for translating that strategic direction into a focused and executable product strategy. You will engage directly with ambitious and evolving executive ideas, clarify the underlying intent, test assumptions, and make clear recommendations about priority, scope, sequencing, tradeoffs, and risk.
You are not expected to passively implement executive ideas, and an idea raised by an executive does not automatically become a roadmap commitment. You are expected to challenge assumptions constructively, make the implications for users, capacity, technical complexity, and existing priorities visible, and recommend the best path forward.
Program leadership owns program outcomes, the service and practice model, safety, implementation, and field performance. The Product Lead owns product strategy, roadmap, prioritization, feature scope, product outcomes, and release decisions.
The Lead Product & UX Designer owns research practice, interaction design, service experience, human-AI experience, and design quality. Engineering owns technical architecture, security, reliability, and implementation. Data and AI colleagues own the technical data platform, evaluation infrastructure, analysis, and AI quality evidence.
The Product Lead brings these perspectives together into coherent product decisions.
ConnectMe serves young people aging out of foster care, families navigating system involvement, caregivers trying to find help, and the staff supporting them. The Product Lead decides what the product team pursues and in what order. This person translates organizational strategy, program goals, lived experience, user needs, technical capacity, and evidence into a roadmap that makes the platform more useful, trustworthy, and effective.
The right person brings clarity and care to consequential decisions. They know when to move quickly, when to gather more evidence, when to challenge an assumption, and when not to build. As Think of Us identifies additional product opportunities, this role will also help the organization distinguish between compelling ideas and products it is prepared to build, operate, evaluate, and sustain.
Application Instructions
As part of your application, please submit a resume outlining your skills and experiences relevant to this role.
Please note: We do not accept phone inquiries about this position in order to ensure a fair and consistent hiring process for all applicants.
At TOU, we believe that taking care of our people is foundational to the impact we aim to make. Our compensation philosophy is rooted in transparency and a holistic understanding of people’s needs. We believe fair, market-competitive pay is essential to attracting and retaining the exceptional talent needed to achieve our ambitious goals. As a not-for-profit organization, we design our compensation packages—including both salary and benefits—with care and in alignment with our financial sustainability.
The annual salary for this role is $150,000–$180,000. Starting salaries for new hires will be determined based on a combination of the new hire’s relevant experience and market demands.
TOU’S benefits go beyond the basics. They’re designed to support your well-being, growth, and sense of purpose at work and beyond. From comprehensive health coverage to professional development support and meaningful time off, our benefits reflect our commitment to nurturing a workplace where people can thrive, both personally and professionally.
Think of Us (TOU) is transforming the child welfare system into one where young people and families can heal, develop, and thrive. We drive purpose-driven work aligned with meaningful systems change, powered by data and the insights of lived experience. Our focus is on prevention, keeping families strong before crisis, and on building kinship-first systems so children grow up with people they know and trust. Through bold collaborations with leaders and innovators across the public and private sectors — from Presidential Administrations to local providers — we identify leverage points and co-create solutions that re-architect child welfare for the future.
ConnectMe is a warmline and resource navigation platform where Community Responders work directly with help-seekers, including young people and families connected to the child welfare system.
The platform is launching across multiple states. AI plays a growing role behind the scenes. It can draft an initial assessment and support plan for a responder to review and refine, suggest local resources matched to a family’s situation, and flag requests that may need urgent attention.
In every case, AI should work in service of the people doing the work. It prepares, assists, and suggests, while people remain responsible for reviewing, correcting, deciding, and acting before information reaches a young person or family.
Because this is sensitive work in a regulated and privacy-protected environment, product decisions must account for where AI creates value, where human judgment must remain central, how uncertainty is communicated, what safeguards are required, and how trust is earned.
Over the coming year, the work will deepen. We will develop better tools for the staff who support families, learn more about how young people and caregivers want to share information and seek support in moments of stress, and make careful choices about how AI supports rather than replaces the human relationship at the center of the service.
Think of Us is an Equal Opportunity Employer. We welcome and value applicants of all backgrounds, knowing that diverse perspectives strengthen our work with children, youth, and families. All qualified candidates will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other status protected by law. We provide reasonable accommodations for individuals with disabilities and for applicants’ religious practices as required by law.
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This base pay is below the median for senior product management jobs in other US places.
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