Associate Technical Business Analyst

Requirements and Analysis

• Assist in analyzing client business requirements to help determine the best approach to meeting each need (for example, existing functionality or a new feature), with guidance from senior team members.
• Analyze and document well-defined requirements and help translate client needs into product-specific or client-specific requirements, with review from senior analysts.
• Create and maintain requirements documentation that clearly conveys what is changing and why, from both the client and product perspectives.
• Use approved AI tools to draft, refine, and standardize requirements documentation and user stories, expediting the documentation process. Review and validate all AI-generated content for accuracy and alignment with client needs and system behavior before sharing it and remain accountable for the quality of your work.

Required Skills

• 2-4 years of experience in a business analyst or similar role (internships and co-ops count)
• Exposure to software development teams and projects through work, internships, or coursework
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Collaborative, team-oriented approach
• Familiarity with Agile development methodologies
• Ability to create clear written documentation
• Self-driven, with a strong desire to learn
• Fluent English speaking and writing

• Bachelor's degree in business, information systems, computer science, or a related field
• Exposure to or interest in retail and retail point-of-sale systems
• Experience using AI tools to support writing, research, or analysis

• Participate in client interviews, workshops, and surveys to understand the "what" and the "why" behind their business needs.
• Learn the product's value and capabilities and support senior analysts in guiding clients through their decision making.
• Build strong working relationships with the client and the project team, growing toward being seen as a trusted partner.
• Identify potential scope changes and raise them promptly with the lead BA or project manager and participate in client scope conversations as your skills develop.

• Support the development team during the build phase by answering questions and clarifying requirements.
• Review test cases and scenarios and perform UAT to confirm solutions meet business requirements.
• Research client questions on functionality using test systems, internal AI tooling, documentation, or SMEs as needed.

• Learn Toshiba systems and develop into a system SME through training, hands-on use of test systems, and time with SMEs and developers.

• Up to 25% travel.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision) Employee Assistance Programs Pre-tax spending accounts 401(k) plan (with company match) Company provided life insurance Pet Insurance Employee discounts Generous paid holiday schedule, paid vacation & sick/personal days

EEO