Member Technical Staff - Applied AI Engineer (US Timing)

This is an applied AI engineering role, not a traditional support role. You will work directly with customers, learn the repeated work behind their problems, and build agentic systems that take that work over. When a customer needs direct engineering, you will debug and ship. When a pattern repeats, you will turn it into a workflow, eval, tool, or product capability that compounds.

• The frontier: support is one of the richest applied AI environments — an agent has to gather context, reason across systems, use tools, take bounded action, verify the outcome, and communicate clearly. You design that system.
• The trust bar: AI cannot be trusted by default with customer support. You define state, permissions, guardrails, evals, and escalation paths so the automation earns trust.
• The feedback loop: it's immediate. Deploy into real support work, watch where the system fails, and improve it until people can hand over more of the job.