- 5+ Years of PM Experience: Proven experience building consumer, marketplace, travel, ecommerce, AI, or SaaS products.
- Support or Service Product Experience: Experience building customer support, service operations, concierge, travel management, or post-booking products is strongly preferred.
- AI Product Thinking: You understand how AI can help people resolve needs through context-aware assistance, guided workflows, personalized recommendations, and smooth handoffs to human experts.
- Strong Journey and Workflow Skills: You can map complex user and operational journeys, find points of friction, and turn them into clear product opportunities.
- Data-Driven Product Thinking: You are comfortable using product analytics, support trends, customer feedback, and experimentation to guide roadmap decisions.
- Strong Product Taste: You know what excellent support should feel like: responsive, clear, personal, trustworthy, and easy to access.
- Operational and Commercial Instincts: You can balance traveler outcomes with service quality, operational efficiency, supplier needs, and business impact.
- Cross-Functional Leadership: You can align design, engineering, AI, data, support operations, and business stakeholders around a clear product strategy.
- The Traveler’s Heart: You understand the messy reality of business travel and want to make every trip
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
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