Salesforce Solution Architect

Triple Point, London, England +1

The role

As our Salesforce Solution Architect you are a senior member of the in-house Business Systems team and own our customer portals and the end to end journeys that run through them. Your primary remit is to design solutions that let us keep providing outstanding service to investors and IFAs through our digital channels, with streamlined and intuitive UI/UX that meets industry standards. You have ownership of what gets built and how it is delivered, and you set the governance and principles that keep our systems safe and compliant.

You own the target architecture and standards, and you make sure development across our internal team and partners follows our best practices, supported by robust DevOps and QA frameworks. The role blends requirements gathering and refinement, solution design, prototyping, and oversight of build, release and quality.

What you need

Experience

Significant experience designing and delivering Salesforce Experience Cloud portals for external users, including authentication, sharing, branding and responsive UI/UX.
8+ years in the Salesforce ecosystem, including at least 3 years in a solution architect role with demonstrable architecture and delivery ownership.
A consulting background, or experience within a financial services or wealth management business, is preferred.
Solution design across Sales, Service and Experience Cloud with the judgement to make and hold design decisions, out of the box first, within a target architecture.
Financial services or regulated-industry experience, ideally with Financial Services Cloud, and a working understanding of investment and lending products such as assets under management, VCTs and ISAs, and of KYC and onboarding journeys.
Designing end-to-end customer journeys with business stakeholders, including discovery, journey mapping, pilots and feedback loops with end customers or intermediaries.
Translating complex Salesforce concepts into clear, actionable designs for non-technical stakeholders and developers.
Strong Salesforce data modelling and security and sharing design, with GDPR / UK GDPR and FCA obligations built into what is designed.
Integration design across REST, platform events and middleware, and data flow ownership between Salesforce and other systems.
Defining test strategy for customer-facing journeys, including cross-device and cross-browser coverage, accessibility and performance monitoring.
Setting design and development standards, leading design and code reviews, and holding a delivery partner to quality outcomes.
Hands-on fluency in flows, Experience Cloud builder, and custom development to prototype journeys, review others' work credibly and challenge an approach.
Practical use of AI tooling in design and delivery work.
Experience assuring or governing third-party or partner delivery.
Representing the Salesforce platform confidently in leadership and governance forums.

Essential qualifications

Bachelor's degree in Computer Science, Software Engineering or a related technical discipline.
Salesforce Certified Administrator, Platform Developer I and Platform App Builder.
Salesforce Experience Cloud Consultant.
Application Architect and/or System Architect (preferably both).

Salesforce Solution Architect

The role

Salesforce Solution Architect

The role

What you will do

What you need

Experience

Essential qualifications

Nice to have

The Function & Team

Portal strategy and competitive advantage

Solution design & governance

End-to-end customer and colleague journeys

Release and quality assurance

Testing, reliability and performance

Security, privacy and compliance

Prototyping and delivery support

Strictly no agencies

About Triple Point

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