Director of IT & Infrastructure

Via, New York City

The role

This role combines excellent people leadership with hands-on technical expertise. Balancing an entrepreneurial spirit with a pragmatic approach to problem-solving, you will serve as a key stakeholder in building the reliable services our teams and partners depend on. From improving employee support through automation and AI to getting a new operational site ready for launch, you’ll turn complex requirements into well-run systems and repeatable processes.

All jobs

Director of IT & Infrastructure

Via, New York City

Posted pay

$190K–$230K

a year

Compared with similar jobs

This base pay is near the median for director-level infrastructure, platform and SRE jobs in New York.

Median: $218K a year
Other jobs in the group: 32

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

Location: New York City
Work type: Not given
Level: Director+, manager
Experience: 10+ years
Skills in the job text: AWS
GCP
Jira
Posted: 19 days ago
Last check: 5 h ago
Job type: Infra, platform & SRE

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Via

Open tech jobs: 35
With posted pay: 63%
Median posted base: $180K–$230K

About Via: funding, hiring and pay

Via

About Via: funding, hiring and pay

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The role

What you will do

Lead our global IT team. Develop and support the team, establish clear ownership and service expectations, and translate business priorities into an actionable IT roadmap. Balance daily operations with infrastructure improvements and longer-term projects.
Own the employee IT experience. Oversee support across offices, remote teams, and operational sites. Lead the administration and continuous improvement of Freshservice, including ticketing, the service catalog, approvals, inventory, knowledge management, and automated workflows.
Manage identity and access. Oversee Okta, SSO, application provisioning, and employee onboarding, transfers, and offboarding. Maintain reliable access approval and provisioning workflows between Freshservice, Okta, and connected applications.
Run dependable infrastructure. Oversee corporate networks, Wi-Fi, internet connectivity, remote access, and IT-managed infrastructure. Use platforms such as Cisco Meraki to monitor sites, address outages, and improve reliability. Manage relevant DNS, domain, and certificate requirements, including work with Cloudflare, AWS, GCP.
Deliver Network TaaS launch readiness. Own facility setup and IT readiness for new launches, from sourcing telecommunications providers and infrastructure contractors to overseeing onsite installations, security cameras, and physical access control systems. Ensure access to company applications reflects each launch’s staffing and operational requirements.
Manage the endpoint and asset lifecycle. Establish hardware standards and oversee device deployment, management, support, inventory, purchasing, logistics, replacement, and secure disposal for a
Keep enterprise applications working together. Oversee platforms including Google Workspace, Slack, Jira, and Confluence, Freshservice, Iru and more, and partner with business owners on departmental systems. Lead implementations, migrations, and consolidation projects with clear support and administrative ownership.
Build better workflows through automation and AI. Expand integrations across Freshservice, Okta, Slack, Confluence, and other services. Develop and maintain bots and AI agents that answer employee questions, use company knowledge, and handle service requests, with appropriate monitoring and controls.
Support practical AI adoption. Manage the rollout and administration of tools such as Claude and Cursor, including employee access, licensing, usage allocations, spending visibility, and support.
Manage technology spending and suppliers. Own IT budget planning and tracking, vendor relationships, commercial negotiations, renewals, and license optimization. Lead technical assessments within ZIP procurement workflows alongside Procurement, Finance, Legal, and Information Security.
Strengthen security and operational continuity. Partner with Information Security to implement controls across IT-managed systems, support audits and access reviews, and address control gaps. Maintain recovery procedures, system documentation, and backup ownership for critical services.

Director of IT & Infrastructure

The role

Director of IT & Infrastructure

The role

What you will do

What you need

Pay and benefits

About Via

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Interview questions

Via

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