Partner Delivery Engineer
Via, Tel Aviv
The role
As a Partner Delivery Engineer at Via, you will act as the critical technical bridge between our R&D, Partner Success, and Product teams to ensure seamless functionality for our global partners. In this high-impact support engineering role, you will untangle complex system escalations and optimize the underlying technology powering our transit networks. This is a unique opportunity to directly enhance partner satisfaction while shaping the continuous improvement of our cutting-edge mobility technology.
- Spearhead technical investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations
- Resolve challenging customer issues in a collaborative highly impactful dynamic environment
- Collaborate with R&D, Partner Success, and Product to translate technical roadblocks into actionable product enhancements
- Build analytical workflows to monitor support trends and proactively prevent future challenges from impacting partners
- Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively