Solutions and Implementation Engineer

Cytora, Central +1

What you will do

What You'll Do

Drive customer implementations. Own technical implementation for new and existing customers — from API integration to workflow configuration to production go-live.
Design the integration. Run technical discovery on customer tech stacks and architecture, recommend the right integration patterns, and produce Miro workflows and implementation playbooks that guide the rollout.
Advise and architect. Guide customers on API integration patterns, webhook strategies, retry and failure handling, schema design, and platform best practices — flexing your delivery between technical and business audiences.
Partner across teams. Be the technical glue between Customer Success, Sales, Solutions Consultants, and Product. Support CS through delivery, back up SCs and Sales with technical context when they need it, and be someone the team trusts to jump in.

What you need

Experience. Enough time in a technical, customer-facing role (Solutions Engineer, Solution Architect, Customer Engineer, Implementation Engineer, or similar) that you can hit the ground running — typically 3-5+ years.
API fluency. Deep comfort with REST APIs, Swagger/OpenAPI specs, and tools like Postman. You can read a spec, design an integration from it, and hold a fluent conversation with a customer about endpoints, CRUD patterns, request methods, auth, and error handling — pseudo-code and all.
Coding literacy. Comfortable reading and writing Python scripts against APIs — prototyping, testing, and automating. You should be able to pull a repo, run a script, tweak it, and know what it's doing.
AI & LLM literacy. You're genuinely interested in AI, you keep up with it, and you can confidently explain how our LLM-powered product works to a customer. The specifics evolve constantly — what matters is that you find it interesting and want to know more.
Architectural thinking. Experience advising customers on integration architecture. You've designed workflows, debated integration patterns, and guided customers toward the right shape of solution.
Communication range. You can hold a whiteboard session with a senior developer and also walk a project manager or business analyst through the same concept in plain English.
Troubleshooting. You can dig into logs, traces, and system behavior to root-cause complex issues, and cleanly document what you find so our product team can act.
Self-starter energy. Genuinely curious, proactive, and comfortable in occasional ambiguity. You don't wait for a to-do list — you read the release notes, test new features, learn the architecture, and bring ideas to the table.
SaaS integration experience. Experience implementing production-ready integrations for SaaS B2B enterprise customers, including post-launch troubleshooting.
Tooling. Fluent with Git/GitHub — commits, branches, PRs, and navigating a codebase, not just cloning. Comfortable in observability tools like Datadog, and familiar with user-management platforms like Auth0.

Solutions and Implementation Engineer

What you will do

What You'll Do

Solutions and Implementation Engineer

What you will do

What You'll Do

Here's what you can expect when you join us

What you need

Nice to have

Shape the Industry and Your Career

About the Solutions & Implementation Engineer Role

Location

Similar jobs at other companies

Senior Solutions Architect

Customer Engineer

Sr. Sales Engineer – Agentic AI for CX

Solution Architect

AI Solutions Consultant

Solutions Engineer

Cytora