Network Engineering Operations Engineer
Webbing, Bucharest, Romania +1
What you will do
- Incident Management: Handle customer tickets, investigate reported issues, and ensure timely resolution within agreed SLAs.
- Cross-Team Collaboration: Work closely with engineering teams, vendors, and suppliers to troubleshoot and resolve complex issues.
- Knowledge Sharing: Document troubleshooting steps and resolutions to improve processes and empower NOC and Customer Support teams.
- Root Cause Analysis: Conduct post-incident reviews to identify systemic issues and recommend platform enhancements.
- Project Involvement: Participate in special projects and task forces requiring multi-platform investigations and advanced problem-solving.
- Change Management: Support network changes, ensuring minimal impact and adherence to operational best practices.
- Performance Optimization: Monitor and analyze network performance to proactively prevent recurring issues.