Manager, Training Knowledge Systems
WPP, Gurgaon +1
What you will do
- Shipped at least one new Zendesk App Builder tool or integration that measurably improves a workflow (e.g. content ops, publishing, cross-system querying).
- Reduced reliance on engineering support for common Zendesk configuration, integration and auth issues.
- Improved knowledge base search success and content discoverability.
- Established measurable knowledge governance processes, with content quality and freshness improved across the KB.
- Delivered actionable insights through knowledge analytics and reporting.
- Supported AI initiatives that make effective use of organisational knowledge.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.