Tech Systems Specialist

The role

We are looking for an experienced IT professional who can handle technical issues beyond standard help desk support. This position will work across corporate offices and plant locations, taking ownership of complex user issues, endpoint operations, access management, and technology deployments.

The right person will be comfortable working independently, digging into difficult technical problems, and partnering with infrastructure and security teams when issues require deeper investigation. This role will also help ensure work completed by external support partners meets internal service and documentation standards.

All jobs

Tech Systems Specialist

Davis Technology Management, DFW

The role

What you will do

What you'll be doing

Troubleshoot and resolve escalated desktop, system, application, identity, and connectivity issues that cannot be resolved through frontline support.
Support Microsoft 365, Windows environments, Entra ID/Active Directory, Intune, VPN connectivity, and commonly used business applications.
Investigate recurring technical problems, determine root causes, and implement long-term fixes instead of temporary workarounds.
Manage company laptops and other endpoint devices from initial setup through replacement or retirement.
Prepare, configure, enroll, ship, track, recover, and decommission equipment for employees across multiple locations.
Support Intune and Autopilot deployments while verifying devices meet company configuration and security requirements.
Manage employee access changes associated with new hires, transfers, role changes, and terminations.
Review support tickets and technical work completed by service partners to ensure accuracy, proper documentation, and SLA expectations are being met.
Develop and update internal IT procedures, troubleshooting guides, knowledge articles, and technical documentation.
Work alongside Security on endpoint vulnerabilities, phishing incidents, patching, device remediation, and other security-related events.
Identify patterns in support issues and recommend improvements that reduce repeat incidents and improve the employee experience.
Partner with Systems, Network, and Security teams on technical escalations, infrastructure changes, deployments, and projects.
Provide professional technical support to executives and other high-priority users when needed.
Participate in an after-hours support rotation for critical incidents.
Travel periodically to company offices and plant locations for deployments, troubleshooting, and other hands-on technical work.

What success looks like

Someone successful in this position takes ownership instead of simply passing tickets along. They can troubleshoot difficult problems, know when an issue needs to be escalated, keep endpoint and asset operations organized, and communicate clearly with employees, vendors, and other technical teams

Tech Systems Specialist

The role

Tech Systems Specialist

The role

What you will do

What you'll be doing

What success looks like

What you need

What we're looking for

Experience in any of the following areas would be beneficial

About Davis Technology Management

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Interview questions

Davis Technology Management