Product Ownership & Delivery •Own and manage the Platform Foundations roadmap, ensuring alignment with business and technology objectives. •Partner with the Senior Director, Platform to establish long-term platform capabilities that support scalability, resilience, and innovation. •Design user research testing (product usability), working with research and product to translate insights into product features and functionality. •Identify opportunities to improve developer productivity, platform adoption, operational efficiency, and engineering effectiveness. •Develop business cases and prioritisation frameworks to support strategic platform investment decisions. •Ensure platform initiatives deliver measurable value to internal customers and the wider business.
Platform Product Management •Own a portfolio of foundational platform products and services used across multiple engineering and product teams. •Gather requirements from internal customers and translate them into clear product outcomes and priorities. •Define and maintain platform roadmaps, backlogs, success metrics, and adoption plans. •Prioritise platform investments by balancing technical needs, business objectives, risk, scalability, and user experience. •Drive the adoption and continuous improvement of platform capabilities across the organisation.
Cross-Functional Relationships •Work closely with Engineering, Architecture, Security, Data, Infrastructure, and Product teams to deliver platform initiatives. •Build strong relationships with stakeholders and act as a trusted partner across the organisation. •Facilitate alignment across teams with competing priorities and requirements. •Lead platform discovery, planning, and prioritisation activities. •Influence strategic technology and product decisions through data, insight, and customer understanding.
Developer Experience & Enablement •Champion the needs of internal users, including software engineers, platform engineers, and product development teams. •Drive improvements in developer experience through better tooling, automation, self-service capabilities, and platform usability. •Support initiatives that reduce friction, improve development velocity, and increase engineering efficiency. •Promote a product-led approach to platform development and internal customer engagement.
Platform Reliability & Scalability •Partner with Engineering and Infrastructure teams to improve platform reliability, observability, security, and performance. •Support platform modernisation and technical debt reduction initiatives. •Ensure platform products meet scalability, availability, governance, and risk management requirements. •Contribute to long-term platform architecture discussions and investment planning.
Data & Continuous Improvement •Define and monitor KPIs relating to platform adoption, developer satisfaction, reliability, and operational performance. •Use quantitative and qualitative feedback to drive product decisions and prioritisation. •Establish feedback loops with platform users to ensure continual improvement. •Foster a culture of experimentation, learning, and outcome-driven decision making.