Senior Solutions Architect - Europe

Deepgram is expanding globally and building a true follow‑the‑sun model. We are hiring a Solutions Architect in EMEA to own complex post‑sales engagements, guide customers to production, and strengthen our technical support coverage for the region. You will work across the full customer lifecycle, with a primary focus on architecture, implementation, and Tier‑3 technical problem solving. You will also contribute to pre‑sales validation when deep technical credibility is needed, partner with Product and Engineering on feedback and roadmap, and help mature our global operations.

What you’ll do

• Lead architecture and implementation for enterprise deployments that use Deepgram’s speech‑to‑text, text‑to‑speech, and voice‑agent capabilities.
• Own post‑sales technical success for assigned accounts. Unblock integrations, optimize accuracy and latency, and guide customers to stable production.
• Serve as the Tier‑3 escalation point for complex issues. Drive root cause analysis, propose mitigations, and write durable fixes or automation when possible.
• Design reference architectures and implementation patterns for common EMEA customer use cases including contact centers, voice analytics, QA, and AI agents.
• Build high‑quality samples, internal tools, or scripts that make repeatable tasks easier for customers and for our team.
• Contribute to pre‑sales discovery and POCs when deep technical direction is needed. Translate business goals to a concrete plan with clear success criteria.
• Partner with Product and Engineering to prioritize fixes and features. Bring crisp customer signals that improve our roadmap.
• Contribute to knowledge systems. Capture runbooks, playbooks, and docs that scale your expertise across regions.
• Participate in an on‑call or incident rotation appropriate for the region and customer support tier. Help us meet or outperform regional SLAs.

Your first 90 days

First 30 days

Ramp on Deepgram’s platform, APIs, SDKs, self-hosted deployments, and support practices. Shadow calls across pre-sales, post-sales, and support. Begin owning low-risk technical tasks for an active account and contribute improvements to runbooks or sample code.

By day 60

Own two to three customer workstreams end-to-end. Lead discovery for one new implementation or migration. Publish one reusable asset such as a deployment guide, Helm example, or troubleshooting playbook.

By day 90

Act as primary technical owner for several EMEA accounts in production. Close at least one complex investigation with measurable customer impact. Present a short readout on a repeated regional pattern and the automation or content you created to solve it.