Customer Solution Engineer (Costa Rica)
Zuora, Costa Rica
The role
- Act as a hands-on technical advisor for your customers, helping them design Zuora solutions through configurations, workflows, API integrations, and your expertise of data models.
- Own the technical relationships with a deep understanding of customer needs and constraints
- Create end-to-end use case-specific demonstrations mapped to prospects’ strategic objectives across industries
- Secure technical wins by differentiating Zuora against the competition, handle technical objections and mitigate any concerns that might block a deal from closing
- Use SQL and data analysis to problem solve customer questions, validate data structures, and support reporting needs.
- Guide customers in designing and demoing solutions for subscription management, billing, and revenue recognition that positively impact pain points and ROI
- Partner with Product and Engineering teams, bringing forward technical use cases and product feedback that influence Zuora’s roadmap to align with Customer’s needs.