Internship - Technical Business Analyst

This role is for someone who enjoys breaking down complex problems and understanding how things work.

Your primary mission will be owning the migration, redesign, and optimization of our digital claims intake flows. We are transitioning our operational claims forms from Jotform to Penbox—a modern workflow and data collection platform. You will dissect existing forms, map out business rules and validation logic, and rebuild them within Penbox to ensure a seamless experience for end users and internal claims teams. Importantly, this is not just a 1-to-1 migration: you will be expected to critically evaluate the existing customer journey, challenge unnecessary friction, and actively suggest improvements to make the claims forms and underlying workflows cleaner, faster, and more user-friendly.