- Over 12 years of experience in large enterprise customer relations and case coordination, ideally within service, repair, and/or supply chain operations.
- Solid understanding of customer service functional processes, including case intake, triage, handling of blocking issues, resolution, and closure.
- Practical experience with customer service platforms and tools including SFDC, CRM, case management, ticketing, workflow, and service management systems.
- Capability to transform customer service requirements into positive adjustments in processes, systems, reporting, and the operating model.
- Solid knowledge of service and repair supply chain processes, encompassing planning, logistics, inventory, fulfillment, and repair operations.
- Proven track record of managing customer concerns, operational risks, and cross-functional issue resolution.
- Strong communication skills and customer service experience converting operational specifics into clear business and executive reports.
- Strong analytical skills and comfort working with case metrics, dashboards, service levels, backlog, aging, and operational data.
- Experience leading cross-functional transformation initiatives in a dynamic environment.
- Bachelor’s degree in business, supply chain, operations, engineering, information systems, or equivalent experience.
Ways to Stand Out from the Crowd
- Experience transforming customer service or case management operations for hi-technology products with large enterprise (Hyperscalers) and data center service providers.
- Demonstrated experience in refining and advancing processes, service tools, case workflows, routing rules, dashboards, automation, and self-service options.
- Lean, Six Sigma, APICS, PMP, ITIL, or similar operational certification.
- Strong executive presence and ability to lead critical customer or business issues in a fast paced setting.
- Track record of using data, systems, and process development to drive measurable customer experience improvements.
With competitive salaries and a generous benefits package, we are widely considered to be technology industry's best employers. If you're a creative and autonomous engineer with a real passion for technology, we want to hear from you. Come build the future with us!
Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 176,000 USD – 276,000 USD.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until November 3, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.