- Growth: contract volume, revenue, penetration, new program launches
- Profitability: loss ratio, contribution margin, underwriting performance
- Product: speed to market, competitiveness, adoption, product mix
- Partners: dealer/agent/OEM satisfaction and retention
- Customer: claims experience, complaints, cancellations and retention
- Operations: administration efficiency, accuracy and automation
- Execution: on-time launches and achievement of approved business cases
Organizational Impact
The Director of Product should ultimately function as the business owner of the product, rather than simply the person responsible for product documentation.
The Director is accountable for answering four fundamental questions:
Are we building the right product? Can we sell it competitively? Can we administer and adjudicate it effectively? Does it produce an acceptable long-term economic return?
At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.
We C.A.R.E.
Committed – We build strong, high-trust relationships with our partners and each other.
Accountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.
Results-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.
Excellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.
If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.
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