IT Systems Engineer

OpenAI, San Francisco

The role

We’re looking for an IT Systems Engineer to join our Enterprise Platforms pod, with deep experience in platforms such as Google Workspace, Google Cloud Platform (GCP), and Slack, and a focus on application integration, automation, and internal tools. You’ll connect services across the application portfolio, build tools that simplify work for employees and IT, and own improvements from discovery and design through implementation, rollout, and ongoing operation. The goal is to reduce repeated manual administration and build reusable capability for user migrations, M&A integrations, and broader enterprise platform work.

Infrastructure as code is central to how you’ll work. You’ll use Terraform, version control, code review, and automated delivery pipelines as the default approach to managing platform configuration and supporting infrastructure. You’ll pair that foundation with APIs and code to build integrations and tools, simplify administrative workflows, and turn recurring issues into durable engineering improvements. You’ll work across collaboration platforms, cloud integrations, service-management workflows, and ChatGPT Enterprise administration.

Posted pay

$187K–$266K

a year

Compared with similar jobs

This base pay is above the median for infrastructure, platform and SRE jobs in the Bay Area with no level in the job title.

Median: $215K a year
Other jobs in the group: 646

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

Location

San Francisco

Work type

Hybrid

Level

Not given

Skills in the job text

Posted

18 days ago

Last check

8 h ago

Job type

Infra, platform & SRE

The role

What you will do

Engineer and operate enterprise platforms through infrastructure as code, using Terraform to manage supported configuration, access, and controls. Build reusable modules, bring existing resources under management, and detect and reconcile configuration drift. Use APIs and automation for capabilities outside provider coverage.
Design, build, and maintain integrations across enterprise applications and cloud services. Own data flows, API access, OAuth clients, service accounts, error handling, and operational monitoring. Partner with cloud and security owners on project setup, permissions, credential handling, and technical handoffs.
Build and improve enterprise application integrations and Jira/service-management workflows for IT, Security, and business teams. Translate operational needs into maintainable configurations, routing, approvals, and automation.
Develop ChatGPT Enterprise workspace administration using APIs and infrastructure as code. Test administrative capabilities and provide Customer Zero feedback to product teams based on real operational needs.
Build reusable internal tools, automation, and autonomous workflows across the enterprise application portfolio, including self-service workflows, administrative utilities, and cross-application processes that support routine operations and user migrations. Use code, APIs, infrastructure as code, and AI or agent workflows with testing, error handling, logging, documentation, and clear boundaries for privileged actions.
Implement agreed platform controls and identify gaps. Validate effective access, sharing, integration, and logging behavior; preserve configuration and test evidence; and document exception requests for the appropriate security and policy owners.
Validate changes through complete employee workflows. Plan rollouts with monitoring and rollback, establish support ownership, and measure reliability, reduced manual effort, and fewer repeat escalations.
Participate in the on-call rotation and handle escalations to support end users, troubleshoot issues, and coordinate resolution with the appropriate teams.

IT Systems Engineer

The role

IT Systems Engineer

The role

The team

What you will do

What you need

Nice to have

About OpenAI

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