Product Manager - Post Booking

BlaBlaCar, Paris, France

What you will do

Shape the post-booking vision and roadmap: Set a clear direction for the passenger experience after purchase, translating BlaBlaCar’s product strategy and business priorities into a focused roadmap. Take full responsibility for your scope, from strategy through execution.
Improve the post-booking passenger experience: Identify opportunities to strengthen passenger satisfaction and trust by helping people find the information they need, manage their bookings and feel supported throughout their journey. You will lead the end-to-end product discoveries for those opportunities.
Optimize CRT contact rate: Partner with CRT teams to understand why passengers get in touch. Improve information on the platform and self-service so passengers can resolve issues with less effort. In particular, you will take over product leadership of our member-facing AI assistant.
Use insights to guide decisions:

BlaBlaCar, Paris, France

Shape the post-booking vision and roadmap: Set a clear direction for the passenger experience after purchase, translating BlaBlaCar’s product strategy and business priorities into a focused roadmap. Take full responsibility for your scope, from strategy through execution.
Improve the post-booking passenger experience: Identify opportunities to strengthen passenger satisfaction and trust by helping people find the information they need, manage their bookings and feel supported throughout their journey. You will lead the end-to-end product discoveries for those opportunities.
Optimize CRT contact rate: Partner with CRT teams to understand why passengers get in touch. Improve information on the platform and self-service so passengers can resolve issues with less effort. In particular, you will take over product leadership of our member-facing AI assistant.
Use insights to guide decisions: