Lead AI Experience Designer

Eliza, United States

The role

We are seeking a Lead AI Experience Designer to serve as the founding design hire. You will establish UX/UI practices for Eliza’s client AI solutions — turning powerful AI capabilities into polished, intuitive, client-ready products. This is a strategic, hands-on role for a designer who can move from ambiguous business problems and user research to sharp product direction, tested prototypes, and polished interfaces.

What you will do

DEFINE DESIGN STANDARDS
Establish the principles, standards, and operating rhythm for AI product design at Eliza.
Establish reusable design systems and interaction patterns that enable FDEs to build consistent, production-ready AI experiences across client engagements.
Create practical design playbooks, templates, and review practices that help delivery teams move from discovery to validated, high-quality interfaces faster.
Bring a clear point of view on what great AI product experiences require — and make that point of view practical for product, engineering, and client teams.
USER DISCOVERY & PRODUCT DIRECTION
Lead user discovery, workflow research, concept testing, and usability testing with client stakeholders and end users, using AI-native research tools to accelerate synthesis and insight generation.
Synthesize insights into clear user needs, opportunity areas, journey maps, and product recommendations.
Turn ambiguous business and technical problems into focused product and UX direction.
Help teams distinguish between an impressive AI demo and a useful, trustworthy product experience.
EXPERIENCE & INTERFACE DESIGN
Design end-to-end user experiences for AI-enabled products, from early concepts and workflows to high-fidelity interface design.
Create clear, intuitive interaction patterns for AI products, including moments where users need transparency, control, feedback, or confidence in the system’s output.
Produce the artifacts that move delivery forward: flows, wireframes, prototypes, visual systems, and implementation-ready specifications.
Raise the quality bar for visual and interaction design across priority client engagements.
Set a new bar for what enterprise AI products can feel like: elegant, trustworthy, and unmistakably designed for the people who rely on them.
DELIVERY PARTNERSHIP
Partner closely with AI Product Managers and Forward Deployed Engineers to keep product, technical, and experience decisions connected throughout delivery.
Partner with FDEs to translate complex AI-system capabilities and constraints into flexible, SDK-informed interface standards that make multimodal, streaming, and real-time experiences predictable and production-ready.
Participate in client-facing working sessions, presenting design rationale and guiding stakeholders through decisions and tradeoffs.
Support iterative development by testing prototypes and in-progress builds, identifying usability issues early, and helping teams make practical improvements.
Balance advisory work across multiple engagements with deep ownership on the projects where design is most critical.
AI-NATIVE DESIGN PRACTICE
Use AI tools to accelerate research synthesis, ideation, prototyping, testing, and production without compromising design judgment or quality.
Bring current AI product patterns and experience-design practices into client work, adapting them thoughtfully to each use case and audience.

Lead AI Experience Designer

The role

Lead AI Experience Designer

The role

What you will do

What you need

Nice to have

How we’ll know it’s working

Pay and benefits

About Eliza

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Interview questions

Eliza