AI Engineer (Salesforce & Contact Centre Operations) – 12 Month FTC

• Strong Salesforce engineering experience: Around 5+ years building on the Salesforce platform, with hands-on expertise across Apex, SOQL, Lightning Web Components and Flow, ideally supported by Salesforce Platform Developer I, Platform Developer II or equivalent practical experience.
• Deep Service Cloud knowledge: Strong experience with Service Cloud and Omni-Channel, including routing and customer contact operations, plus experience supporting digital channels such as email, chat or messaging. Service Cloud Consultant certification would be an advantage.
• Integration expertise: Proven experience connecting Salesforce with external systems through REST APIs, event-driven architecture and middleware, with an understanding of how to build integrations that remain resilient when things don’t go to plan.
• Practical AI and Agentforce capability: Experience with Agentforce, generative AI, LLM-based solutions or intelligent automation, with an understanding of prompts, grounding, guardrails, knowledge and human handoff. Relevant Salesforce Agentforce or AI credentials would be a plus, but practical experience matters most.
• Strong engineering judgement: A solid understanding of Salesforce security, permissions, sharing, identity, data modelling, privacy and auditability, combined with disciplined approaches to testing, releases and maintainable development.
• A commercial and customer-focused approach to technology: The ability to assess solutions using data and measurable outcomes, and to choose thoughtfully between configuration, custom development, deterministic automation and generative AI rather than reaching for technology for technology’s sake.
• Curiosity, collaboration and a drive to keep learning: Experience working across multiple teams, systems and technology partners, with the communication skills to turn complex requirements into clear solutions and a genuine interest in how Salesforce and AI are changing the future of customer contact.

Go on, give it a go!

We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected.

At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.

Hybrid Working & Eligibility: Our hybrid working policy requires employees to work onsite at our CarTrawler Dublin office a minimum of 2 days per week.

Applicants must have an existing right to work in Ireland without the requirement for employment permit sponsorship to be considered for this role.

Tech that takes you places We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together.

CarTrawler’s Product & Technology team brings innovation to every journey. Together, our engineers, product managers, designers and analysts use creativity, data and AI innovation to solve challenges that make travel easier for everyone. From building seamless digital experiences to powering smarter automation behind the scenes, we’re shaping a future where technology and people work hand in hand.

Your journey starts here!

Join us on a 12-month fixed-term contract and help shape how CarTrawler serves customers through technology. You’ll help build and evolve our Salesforce Service Cloud platform, Agentforce capability, AI-powered customer experiences and the integrations that connect them to the wider business. From intelligent automation and agent assist to digital channels and the underlying platform, you’ll work across the technology stack that powers our customer contact operation.

You’ll combine hands-on Salesforce engineering with a practical approach to AI, integration and automation. You’ll design solutions that are secure, scalable and measurable, while helping us make thoughtful decisions about where to use Salesforce native capabilities, deterministic automation or AI. Working within our Customer Contact Technology team, you’ll collaborate closely with Customer Contact, Product & Technology and wider business teams. You’ll have the opportunity to shape an evolving platform and help turn emerging Salesforce and AI capabilities into meaningful improvements for customers and the people who support them.