Product Designer

• How our customers work alongside their agents. Watching a call, correcting the agent, deciding what it can and can't do, trusting it a bit more next time. Nobody has good patterns for this yet.
• One design language. Type, colour, icons, components, written down and held to.
• Joining the product up. Onboarding, creating an agent, setting up on-call, reviewing what it books - separate islands today, and you'd be central to fixing it.

You'll spend real time with customers. They run vans, not product teams, and they'll tell you exactly what's wrong. Their current software was designed in the 2000s and has been cobbled together ever since. Nobody has seriously designed for this industry. There's nothing to inherit and nothing to copy, so the patterns would be yours to set. And they're the best users you could ask for: they've never had good software, so they know within a day whether something works.

We're looking for someone who's designed something genuinely complicated. Dense screens, real operational workflows, software people sit in all day. You prototype fast, you're fluent with AI tools, and you won't be the one shipping the React unless you want to be. You'll need opinions and the willingness to push them.