Implementation Engineer
EngFlow, Austin
What you will do
- Serve as the primary technical point of contact for trialing, new, and existing customers—offering guidance as they adopt and scale our platform.
- Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments.
- Help customers optimize their use of EngFlow’s products and ensure smooth adoption within their developer workflows.
- Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field.
- Create and maintain internal and external documentation to improve future support and empower developers.
- Engage with the broader community via forums, Slack, GitHub, and conferences—representing EngFlow’s voice with empathy and technical clarity.
- Contribute to a culture of operational excellence through metrics, tooling improvements, and automation.
What you need
- 3+ years of experience in software development, technical support, SRE, or developer-facing roles.
- Strong understanding of developer workflows and build systems (experience with Bazel or Buck/Buck2 is a big plus).