Customer Engineer
Tavus, San Francisco, California
What you will do
- Work directly with customers to debug, build POCs, and design solutions.
- Build prototypes, SDKs, sample apps, and tools that improve developer experience.
- Collect feedback, identify patterns, and translate them into product/engineering improvements.
- Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations.
- Help define how we develop a world class customer experience
What you need
- Extremely solid software engineering fundamentals.
- Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking.
- The desire to work closely with end users to understand their problems.
- A good “PM hat” to see patterns in customer requests and use those patterns to inform product direction.
- A strong bias toward action and a founder mindset to keep going until a problem is truly solved.