Forward Deployed Engineering Lead
Finosu, New York, New York
The role
We are looking for an engineer that will do anything to get a customer over the line. You’ll own the technical relationship with our customers, from initial integration through launch and expansion. You’ll work directly with customers, lead our integration engineers, and stay hands-on with implementation. What you learn from each deployment will help shape the product and make the next integration faster.
What you will do
- Own customer outcomes. Understand how customers operate, translate their needs into clear technical requirements, and help them adapt their processes to take full advantage of our platform.
- Exercise judgment. Know when to accommodate a request, when to suggest a better approach, and when to say no. You’ll balance customer needs with engineering effort and the direction of the product.
- Lead our integration engineers. Set priorities, scope implementations, unblock the team, and take responsibility for the quality and delivery of our integrations.