Chatbot Engineer
Two Dots, San Francisco, California
The role
Chat agents are becoming the primary interaction surface of the future. It sounds easy to make a good chatbot, but many systems fail because they misunderstand users, overfit prompts, hide structural problems, or turn complex workflows into brittle demos.
We are looking for a software engineer who can build consumer-facing chat agents that serve as the frontend to complex workflows. This role requires a rare combination of user empathy, strong written English, strong Python ability, and a metrics-driven mentality. You should be comfortable using SQL or BigQuery to understand quality, but also know when to roll up your sleeves and do manual QA rather than treating every product problem like back-propagation.
You are essentially a future version of a UX Engineer, but for conversational natural language experiences instead of buttons and forms.
The team
Henson (CEO) started his career selling FX derivatives to hedge funds at Goldman, then worked at a real estate tech startup for several years leading sales. This enables him to engage with the largest institutional property managers and real estate investors in the country and create value through those relationships.