Product Engineer (Customer-Facing)
Merlin AI, Bengaluru, Karnataka, IN
The role
We’re hiring a Product Engineer who can directly own and drive customer success—from onboarding to revenue realization.
This is not a traditional engineering role focused on isolated features or components. It’s a high-agency, high-ownership role where you will work directly with customers, understand their operations, and ensure they go live successfully on Merlin AI. You’ll own the roadmap for your accounts, write production-grade code, and lead implementation, training, and support—end to end.
You are the bridge between what the customer needs and what the product becomes. When your customers succeed, we win.
What you will do
- Own the onboarding and implementation journey for new customers
- Map messy real-world workflows to product modules and clean software logic
- Configure and customize Merlin AI to customer-specific needs