Forward Deployed Engineer
Dime, New York, New York
What you will do
- Lead onboarding and implementation efforts for new customers
- Configure integrations with external systems, APIs, and third-party platforms
- Troubleshoot technical issues across production deployments
- Customize workflows and deployment configurations based on customer requirements
- Work directly with customer stakeholders to gather requirements and drive execution
- Collaborate with engineering and product teams to improve deployment infrastructure and internal tooling
- Identify operational bottlenecks and propose scalable technical solutions
- Help document implementation processes and best practices
What you need
- Strong problem-solving skills and attention to detail
- Experience with at least one programming language (Python, JavaScript, or similar)
- Familiarity with APIs, databases, and system integration concepts
- Ability to operate independently in ambiguous, fast-paced environments
- Strong communication skills and comfort working directly with customers