Forward Deployed Engineer
Weave, San Francisco, California
What you will do
You’ll work directly with
- Andrew (CTO) – previously a founding engineer at Causal, MIT alum. Andrew has been in your shoes and is deeply committed to providing the mentorship, ownership and growth he had as an early engineer.
- Adam (CEO) – leads sales and customer discovery. Adam is a former sales executive at multiple high-growth startups and deeply embedded with customers and scaled multiple sales teams from $0-30M in ARR.
This is a small, intense, highly collaborative team. You will have real ownership from day one.
Responsibilities
- Own the customer relationship post-sale. From onboarding, to account management, to technical support.
- Partner closely with founders, engineers, and product to influence roadmap & strategy.
- Act as the first responder to incoming support tickets, triaging and resolving issues efficiently.
- Diagnose and troubleshoot technical problems across GCP and our own systems.
- Reproduce issues and create clear, actionable bug reports for engineering.